TechOyster helps companies build Conversational AI applications and platforms that includes AI enabled messaging apps, speech-based assistants and chat-bots to automate communication and create personalized customer experiences at scale. With Conversational AI becoming a business imperative rather than a "good to have feature", TechOyster helps its clients plan a strategy and roadmap to ream in the benefits of Conversational AI.

The Conversational AI platforms and applications developed by TechOyster for clients change every aspect of when, where and how they engage and communicate with their customers. These applications can hold seamless, synchronous conversations with consumers across whatever channel they happen to be using at the time, no matter where they are. with the conversations could be a short one-off request or response, or part of a longer-running customer engagement.

TechOyster team has built Conversational AI solutions addressing many organizational functional activities and areas including some of the following:

  • Lead Generation: Conversational AI agents allow better targeting of prospects coupled with the discipline of following up with them as per a defined strategy and at a defined frequency based on the results of the previous interaction. AI bots developed by TechOyster have given conversion rates ten times better than other lead generation processes.
  • Customer Engagement: Conversational AI agents provide 24x7x365 engagement and can scale up as required to manage higher volume traffic or be instantly ready to handle customer engagement related to a policy change or new product launch without the need of going through the learning curve.
  • Customer Support: Conversational AI agents can manage customer support queries more consistently and with a greater degree of customization based on real time feed of customer's profile, purchase history, preferences etc.
  • Feedback and Insights: Research suggests that customers are three times more likely to share their feedback with an AI agent than fill survey forms. This provides an opportunity to capture deeper feedback and insights into customer's pain areas, expectations, behavior and choices.